Placing Orders
We ship reptiles every week from the International Airport of El Salvador to any airport in the world using commercial airlines. All of our shipments comply with IATA regulations for the transportation of live reptiles. We also offer a live arrival guarantee and optional shipping insurance.
We work hard to keep our website updated with available reptiles, amphibians, and invertebrates. However, there are times when we receive multiple orders for the same animal, or our website simply doesn’t update quickly enough. In any case, we will notify you if we are unable to fulfill your order.
We offer a live arrival guarantee for all orders of live reptiles we ship. If you receive a DOA (dead on arrival) reptile, you must take a picture and send it to us within 24 hours of arrival. Upon approval of your claim, we offer the option of a replacement animal or a refund.
Orders can be cancelled before shipping. However, if the shipment is in progress, the order cannot be cancelled and no refund will be given.
You can contact us through the contact form on our website or by opening a ticket in our customer service panel. You can also send us an email to our customer service email address. We are available to answer any questions or concerns you may have.
Shipping & delivery
Yes, if the weather is expected to be a bit hot or cold, we absolutely use these packs to help protect the animals at no additional charge.
Yes, we offer reptiles wholesale for sale to pet stores, universities, colleges, zoos, and research centers.
Our inventory of available animals changes weekly. The best way to stay updated on new arrivals and updates is to sign up for our newsletter.
Payment
We accept direct international transfers to El Salvador. Please contact us for further details on this.
We work with leading shipping suppliers to enable fast deliveries from our warehouse to your home. However, there are sometimes delays, if this happen you are more than welcome to contact our customer service for help.
We strive to ship all orders from our warehouse within one business day. Please see our checkout page for shipping options and delivery times to your country.
Once your order has been shipped from our warehouse, we will send a delivery confirmation by email with tracking number / package ID. By clicking the tracking link in the delivery confirmation, you will be directed to the tracking page where you will be able to track your parcel.
If you have not received your order within the promised time frame, please contact our customer service so we can resolve the issue for you. Please note that a missing parcel claim must be reported to us within 30 days from the day that you placed the order.
Return & refunds
Your invoice is always emailed to the email address you provided at checkout. The sender is “Iguanas Tropicales”. The invoice will be emailed to you once we have sent your order from our farm.
If you experience problems with ordering on our website, it may be because you are trying to pay with a card issuer or payment method that we currently do not support. If none of these are applicable, please check with your bank to make sure your card supports international purchases.
If you have further problems, please contact our customer service.